FAQ

Shipping & Delivery

1. Do you offer international shipping?
Yes! We ship worldwide and offer free standard shipping to many locations. Delivery times vary by region. Please check our Shipping Policy for details.

2. How long will my order take to arrive?
Orders are processed within 2–3 business days. Most deliveries arrive in 7–15 business days, depending on your location. Customs or courier delays may occasionally extend delivery times.

3. Can I track my order?
Yes! A tracking number will be sent via email once your order ships. Updates may take 1–2 business days to appear in the courier system.

Orders & Changes

4. Can I cancel or change my order after placing it?
Orders begin processing immediately and cannot be cancelled or changed once placed. Once received, you may request a return or refund if eligible. See our Returns & Refunds Policy.

5. How do I process a return?
Returns are accepted if items are unworn, unused, and in original packaging. Earrings are non-returnable for hygiene reasons. Please contact us once you receive the product if you are not satisfied.

6. How long does it take to process a return?
Once we receive your return, it typically takes 5–10 business days to process a refund.

Customer Support

7. How can I contact customer support?
Email our support team at support@florajewells.com. We aim to respond within 24 hours to all inquiries.

8. What should I do if I receive the wrong item?
Contact support@florajewells.com immediately with your order number and photos. We will arrange a replacement or refund at no cost.

Jewelry Care & Quality

9. How do I care for my jewelry?
Avoid water, perfumes, lotions, and harsh chemicals. Store separately in a soft pouch or jewelry box and gently polish after wearing.

10. How do I clean my jewelry?
Use a soft cloth for gentle cleaning. For sterling silver, a silver polishing cloth is recommended. Avoid harsh chemicals.

11. Are your products ethically made?
Yes! We source materials responsibly and ensure all jewelry is crafted to high ethical and quality standards.

Gifts & Special Orders

12. Can I buy multiple items as a gift for someone else?
Yes! You can enter a different shipping address at checkout.

Product Info & Availability

13. Do you restock sold-out items?
Yes! Popular items may be restocked. You can sign up for notifications on the product page.

14. Do you have size guides for rings and bracelets?
Yes! Check the Size Guide on each product page for accurate measurements to ensure the perfect fit.

15. How do I know if an item is in stock?
All products show real-time availability on the product page. Sold-out items may be restocked.

Payments & Promotions

16. What payment methods do you accept?
We accept major credit/debit cards and PayPal. Payment information is securely processed.

17. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive updates on exclusive offers, new arrivals, and seasonal promotions.

18. Do you offer subscription or loyalty programs?
Yes! Subscribe to our newsletter to receive updates on loyalty rewards, exclusive previews, and special discounts.

19. Can I cancel my subscription emails?
Yes! You can unsubscribe at any time using the unsubscribe link in our emails.